❓ Frequently Asked Questions

Our primary market is Brazil, where we are currently establishing our operational presence. We can provide technical support across all Brazilian offshore and nearshore locations — including Campos Basin (one of Brazil's most active offshore regions, off Rio de Janeiro state), Santos Basin (pre-salt), and any shipyard or port in Brazil (Rio de Janeiro, Santos, Macaé, Angra dos Reis, and others). We are also planning to extend our operations into Norway (North Sea). We can also support clients in West Africa, Southeast Asia, and other international offshore locations — our specialists can be mobilized globally to meet project requirements.

Yes. We offer around-the-clock emergency response for critical offshore operations. Contact us via our Contact page or email info@jimsocean.com for immediate assistance. Our team is trained to respond rapidly to unplanned shutdowns and critical instrumentation or control failures.

JIMS Ocean is a technical services company. We provide turnkey field technical support — supplying qualified specialists with the right competencies for your project, managed under our own quality and HSE framework. We are not a traditional staffing agency; our technicians operate under JIMS Ocean's supervision and service standards.

Our specialists have hands-on experience with major automation platforms used in offshore operations:

• PLC: Siemens (S7-300/400/1200/1500), Allen-Bradley (ControlLogix, CompactLogix), Schneider Electric (Modicon)
• DCS: Yokogawa (Centum VP), Honeywell (Experion), ABB (800xA), Emerson DeltaV
• SCADA: Wonderware, Ignition, iFIX, WinCC
• SIS/ESD: Triconex, Hima, Pilz

Yes. We provide comprehensive instrumentation calibration services offshore and onshore, covering pressure transmitters, temperature sensors, flow meters, level instruments, and analytical devices. All calibrations follow applicable IEC and ISO standards and are fully documented and traceable.

All our offshore technicians hold the mandatory safety certifications required for offshore operations, including:

• BOSIET / HUET (Basic Offshore Safety Induction)
• OPITO / GWO (Global Wind Organisation) where applicable
• NR-10 / NR-33 / NR-35 (for Brazil operations)

Many specialists also hold vendor-specific certifications for the platforms they support.

For emergency situations, we target mobilization within 24–48 hours depending on location, visa requirements, and offshore logistics. For planned assignments, we recommend 1–2 weeks advance notice to ensure the right specialist profile and all offshore safety documentation is in order.

We offer flexible commercial models tailored to your operational needs, including:

• Day rate: Technician day rates for offshore or onshore assignments
• Lump sum: Fixed-price packages for defined scope commissioning or maintenance campaigns
• Retainer / framework agreements: Pre-agreed call-out rates for ongoing support needs

Contact us via the Service Request page for a tailored quote.

Yes. We offer remote diagnostic and troubleshooting support via secure connections, which can often resolve issues faster and reduce the need for offshore mobilization. Remote support is available as a standalone service or as part of a broader support agreement.

Our commissioning support services typically cover pre-commissioning inspections, loop checking, functional testing, system integration testing, FAT/SAT support at client facility, punch list management, completion documentation, and handover. Scope is defined per project and aligned with the client's commissioning procedures.

Yes. Our specialists can work fully integrated into client teams, EPC contractor teams, and OEM-led commissioning crews. We adapt to your project structure and reporting requirements, ensuring seamless collaboration without friction.

Yes. Our team has extensive experience on both FPSOs (floating production, storage and offloading vessels) and fixed platforms. We understand the specific operational, safety, and logistical demands of each environment, particularly in the Brazilian pre-salt context.

Yes. JIMS Ocean operates bilingually. For Brazil-based assignments, our specialists and documentation can be provided in Portuguese. For international operations, we work in English. Bilingual capability is a core part of how we serve our client base in Brazil and internationally.

We operate under a structured Quality Management System (QMS) covering service delivery, documentation control, non-conformance management, and continuous improvement. Our QMS is built on internationally recognized quality management principles and is continuously developed to support our clients' compliance requirements. Our HSE management follows applicable offshore standards, including Brazilian regulatory requirements (ANP/Petrobras standards).

Yes. JIMS Ocean (Just-in-Time Marine Solutions Ltda) is a company in the process of registration in Brazil and is structured to support local content (conteúdo local) compliance for Petrobras and ANP contracts. Our local presence and Brazilian-based specialists directly contribute to your local content reporting obligations.